Terms of Service

About these terms

These Terms of Service ("Terms") govern your access to and use of our websites, firstaboard.com and thebrokersbriefcase.com.au, and the FirstAboard PDF desktop app, including its signing, Smart Fill and Claude connector features (together, the "Services"), provided by First Aboard Pty Ltd (ACN 699 291 122, ABN 23 699 291 122) ("FirstAboard", "we", "us", "our").

By accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. If you use the Services on behalf of a business, you confirm you are authorised to bind that business to these Terms.

Our broker onboarding platform has its own terms at app.firstaboard.com/terms. Until 18 September 2026 one set of terms covered all three products.

Definitions

• "Your Data" means the information and documents you put into the Services, including a document you send for signature.
• "Recipient" means a person you ask to sign, or to fill in, a document you send.
• "Connected App" means an app or AI assistant made by someone other than us, such as Claude by Anthropic, that you connect to your FirstAboard PDF licence using the connector we provide. It includes a program on your own computer that uses that connection.
• "ACL" means the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

The Services

FirstAboard provides software. We provide the FirstAboard PDF desktop app, its signing and Smart Fill features, and this website. Features and availability may change over time as we improve the Services.

We are not a mortgage broker, credit provider, credit assistance provider, or financial, legal or tax adviser, and we do not provide any such advice. What you put in a document, who you send it to, and any advice or decision you base on it are yours.

Who can use the Services

• You must be at least 18 and able to enter a binding contract.
• You are responsible for your own compliance with the laws that apply to you, including privacy and electronic-signature laws, and for holding any licence or authorisation your own business requires.

Accounts and security

You are responsible for keeping your licence key, login and authentication details secure, and for all activity that occurs under your account, including activity through any Connected App you connect. Tell us promptly if you believe your account has been compromised. You must give us accurate account information and keep it up to date.

Subscriptions, billing and payment

FirstAboard PDF is AUD $4.99 per month or AUD $49.99 per year (each including GST), depending on the plan you choose at purchase. Optional add-ons (such as the AI assistant add-on, AUD $3.99 per month including GST) are priced as shown at purchase. All prices are in Australian dollars.

Paid plans are billed in advance through our payment provider, Stripe, and renew automatically each billing period until cancelled. We may change prices, and will give you reasonable notice of a change before it applies to you.

You authorise us and Stripe to charge your payment method for the fees and applicable taxes for each billing period.

The broker onboarding platform is a separate product, free to use today, under its own terms at app.firstaboard.com/terms.

Free trials

Where a free trial is offered, it converts into a paid subscription at the end of the trial period unless you cancel before it ends. We will tell you the trial length at sign-up. You can cancel during the trial to avoid being charged.

Cancellation and refunds

You can cancel at any time. Cancelling stops future billing and takes effect at the end of your current billing period. Except where required by law (including under the ACL), payments already made are not refunded for the remainder of a period.

Your Australian Consumer Law rights

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy you have under the ACL or other law that cannot lawfully be excluded.

Where the ACL allows us to limit our liability for a failure to meet a consumer guarantee (and the goods or services are not of a kind ordinarily acquired for personal, domestic or household use), our liability is limited, at our option, to re-supplying the Services or paying the cost of having them re-supplied.

Your data and your Recipients’ data

You retain ownership of Your Data. You grant us a limited, non-exclusive licence to host, store and process Your Data solely to provide, secure and support the Services for you, and as described in our Privacy Policy. Providing the Services includes sending Your Data to a Connected App when you ask us to, and, for the AI assistant and Smart Fill, to the providers named in our Privacy Policy.

You decide what is in a document and who you send it to. You confirm that you have the consent and authority you need to hold that document and to send it to each Recipient, including where it contains someone else’s identity, health or financial information, and that you give each Recipient any notice the law requires. We will keep Your Data secure, use it only to provide the Services, and notify you promptly if we become aware of a data breach affecting Your Data.

If you connect a Connected App, you also confirm that sending your documents and your Recipients’ details to that app and the company that runs it, including outside Australia, is permitted by the Privacy Act and any other law that applies to you.

Deleting your documents. You can ask us to delete the documents and signing records you have sent, at any time, by emailing support@firstaboard.com. Deleting does not remove copies you have already sent outside the Services, such as through a Connected App, or a completed document already emailed to you and your Recipients. Keeping your own copy of anything you need for your records is your responsibility.

Connecting Claude or another app

Connecting a Connected App, such as your own Claude account from Anthropic, to your FirstAboard PDF licence is optional. You approve the permissions the connection asks for.

Acting on your instructions. When a Connected App makes a request through your connection, we treat that request as your instruction and act on it within the permissions you approved. Depending on those permissions, this can include uploading a document, reading it and seeing images of its pages, preparing a signature request, changing its recipients, sending it, checking who has signed, cancelling a request that has gone out, and returning a short-lived link to the signed document or its certificate of completion, which records each signer’s name, email address, IP address and device details. All of that goes to the Connected App and the company that runs it, which may process it in the United States and other countries.

Your responsibilities. If you connect a Connected App, you are responsible for:

• making sure the Privacy Act and any other law that applies to you permits sending your documents and your Recipients’ details to the Connected App and the company that runs it, including outside Australia, and giving your Recipients any notice the law requires;
• your account with the company that runs the Connected App (for Claude, usually Anthropic), or your organisation’s account if you use a work plan, including choosing a plan and settings suitable for the documents you send it, such as how long chats are kept and whether they may be used to improve AI models, and following that company’s terms and usage policies;
• checking anything the Connected App produces, suggests or changes before you rely on it;
• reviewing the preview of each signature request before you confirm it, and making sure your Connected App never approves a send, or a cancellation, for you automatically;
• keeping the Connected App account secure, removing anyone who should no longer have access to it, and disconnecting it when you no longer need it or think it may be compromised;
• any disclosure the law, or the Connected App company’s usage policy, requires about how you use it, including in your own privacy policy.

Sending and cancelling need your confirmation. A signature request is only sent after we return a preview and the Connected App passes back a confirmation for that exact preview. Once you confirm, every Recipient is emailed straight away, and that cannot be undone. Cancelling a request that has already gone out stops its signing links working and discards any signature already made on it, also without undo, and we do not email the Recipients to tell them.

Content can mislead an AI. A document can contain text that tries to give instructions to an AI assistant. Take care with what a Connected App does after reading one.

Records. We keep a record of what is done through a connection, such as the tool used, the document or request involved, the time and whether it worked. We may not record every request, for example one refused before we know which licence it came from.

Disconnecting. You can disconnect a Connected App at any time, and its access stops from then on. Disconnecting does not remove information the Connected App has already received. You manage that with the company that runs it. We may also pause or turn off connections, for you or for everyone, for example to protect the Services, you or your Recipients.

Our responsibility. A Connected App and the company that runs it are not our service providers, and we do not control or see your account with them. To the extent permitted by law, we are not responsible for how a Connected App or the company that runs it handles information after we send it on your instruction, or for loss caused by what a Connected App does or produces, except to the extent the loss is caused by our breach of these Terms, our negligence, or the connector not working as we describe it. This does not limit your rights under the ACL, or any liability that cannot be excluded by law.

Acceptable use

You agree not to:

• use the Services unlawfully, or to store or transmit unlawful, harmful or infringing material;
• upload data you do not have the right or consent to upload;
• send a document for signature to someone who has not agreed to receive it from you;
• attempt to breach or test the security of the Services, access other users’ data, or interfere with or disrupt the Services;
• reverse-engineer, decompile, scrape, or copy the Services except as permitted by law;
• resell or provide the Services to third parties except as expressly permitted by us;
• use a Connected App to do anything these Terms do not allow you to do yourself.

Using a Connected App through the connector we provide, as these Terms allow, is not scraping, copying or providing the Services to a third party.

FirstAboard PDF licence

If you subscribe to FirstAboard PDF, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the app on the permitted number of devices while your subscription is active.

FirstAboard PDF processes your files on your own computer for everyday tasks. Some optional features (Request signatures, Sign on your phone, the AI assistant and Smart Fill) send your document, or its contents, to our servers to work; these are described in our Privacy Policy. You are responsible for keeping your own backups of your files. We are not responsible for any loss of files that occurs on your device.

Third-party services

The Services rely on third parties, including Stripe (payments), Supabase and Vercel (hosting and storage), Microsoft Azure (reading scanned pages for Smart Fill), Anthropic (the AI assistant and Smart Fill), Resend (email) and Sentry (error monitoring). You may also connect a Connected App (such as Claude by Anthropic); that is not our service provider. Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions or availability of third-party services.

Our intellectual property

The Services, including all software, design, text, and the FirstAboard name and logo, are owned by First Aboard Pty Ltd and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Services while these Terms apply. Nothing in these Terms transfers our intellectual property to you.

Service availability and changes

We work to keep the Services available, but we do not guarantee they will be uninterrupted or error-free. We may carry out maintenance, update or change features, or discontinue parts of the Services. We are not liable for downtime or issues outside our reasonable control. Any feature labelled beta or preview is provided without warranty.

Disclaimers

To the extent permitted by law, and subject to your rights under the ACL, the Services are provided "as is" and "as available", without warranties of any kind, whether express or implied. We do not warrant that the Services will meet your requirements or be free of errors.

Limitation of liability

Nothing in this section limits your rights under the ACL or any other liability that cannot be excluded by law.

Subject to that, and to the maximum extent permitted by law:

• we are not liable for indirect, incidental, special or consequential loss, loss of profits, loss of business, or loss or corruption of data; and
• our total liability for all claims arising out of or in connection with the Services is limited to the fees you paid us for the Services in the 12 months before the event giving rise to the claim.

We are not responsible for decisions made using the Services or a Connected App, subject to the exception in "Connecting Claude or another app".

Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these Terms, your unlawful use of the Services, your handling of your Recipients’ data, or Your Data, except to the extent we caused the loss.

Confidentiality

Each party will protect the other’s confidential information and use it only as needed to exercise its rights or meet its obligations under these Terms, except where disclosure is required by law.

Suspension and termination

We may suspend or end your access to the Services if you breach these Terms, if required by law, or to protect the Services or other users. You can stop using the Services at any time.

On termination, your right to use the Services ends. On request and within a reasonable period, we will make Your Data available for export before deleting it in line with our retention practices and the Privacy Policy.

Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including outages of third-party providers, network failures, natural events, or government action.

Changes to these terms

We may update these Terms. The current version is always available at firstaboard.com/terms, with the "last updated" date shown at the top. Significant changes will be shown on this page. Continued use of the Services after a change means you accept the updated Terms.

Notices

We may give you notices by email to the address on your account or by posting in the Services. You can contact us using the details below.

General

These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland. If any provision is found to be unenforceable, it is severed and the rest continues to apply. These Terms, together with our Privacy Policy, are the entire agreement between us about the Services. We may assign these Terms (for example, on a sale of our business); you may not assign them without our consent. A failure to enforce a provision is not a waiver of it.

Contact

Questions about these Terms? Contact First Aboard Pty Ltd (ABN 23 699 291 122) at support@firstaboard.com.